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FAQ

When will my product be delivered?

Orders made before 8 a.m. (UTC+01:00) will be shipped the same day. Orders placed after 8 a.m. will be shipped the following business day. Your product will be delivered according to the following delivery table: CLICK HERE.

How do I change or cancel my order?

Contact info@sudiosweden.com within 30 minutes after you have placed your order. Be sure to include your order confirmation number in the correspondence.

How do I use my coupon code?

Coupon code can be used at the Checkout step of where you enter your delivery address. Proceed with your order as normal and apply your code during checkout.

From where do you ship your products?

We have an advanced logistics system that calculates the fastest shipment route. Depending on inventory and shipment options your parcel will be delivered from one of our logistics centers in Sweden, USA or Asia.

Who pays for customs and VAT?

When you order from a country within the EU you pay the price including Swedish VAT and no other fees are added. However, when you order from a country outside of the EU, you will be responsible for the local VAT and customs. Contact your local customs office for more information.

In which currency will I be charged?

We will always charge you in the currency that is displayed on our website.

What happens after my order is placed?

You will receive an order confirmation once the order is processed. Your order confirmation is also your receipt. Orders made before 4 p.m. (GMT+1) will be shipped the same day. Orders placed after 4 p.m. will be shipped the following business day. Your product will be delivered according to the following delivery table: CLICK HERE. .

How do I connect to my Vasa Blå?

Press and hold the middle button on the remote for 7 seconds until red light is blinking. Your earphones are now ready to pair with your phone. Watch this movie: VIDEO, for explanation. Below is a step by step explanation:

1. Click and hold the middle button on the remote of your Vasa Blå, the first blue blinking light means that it is now turned on. DO NOT LET GO and KEEP PRESSING. You will see the red light blinking after a couple of seconds, that means the earphones are in seeding mode.

2. Go to the Bluetooth settings in your phone, and turn on Bluetooth.

3. You will see "Sudio Vasa Bla", click connect

How do I turn on my Vasa Blå?

Press and hold the middle button on the remote for 3 sec until blue light is blinking.

How do I see how much battery that is left?

Battery life status will be indicated on your smartphone. Charge the earphones when the flashing light turns red. Red light means the earphones are being charged. Blue light means the earphones are fully charged. The earphones will turn off automatically after 10 minutes if it is not paired.

How do I turn off my Vasa Blå?

Press and hold the middle button on the remote for 3 seconds.

How do I change song? (for IOS)

Click and hold the button labeled (+) on the remote for 2 seconds to go to the next song. Click and hold the button labeled (-) on the remote for 2 seconds to go to the last song.

How do I charge my Bluetooth device?

Use the USB cable that comes in the box. It can be plugged to USB outlets that supply power, i.e. your computer or iPhone charger.

Sudio - Elegance & Premium Sound
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